Refund policy

Please call to make a reservation, come in person, or, book online.
Aerial Adventure Course Reservations: For groups fewer than 8, please book at least 3 days in advance. Large group reservations (8+ people) please book at least 7 days in advance.
- Aerial Adventure Course ONLY: One person in each group of two or three MUST be able to reach 7 ft. while standing flat-footed. This is usually someone who is roughly 5’1” or 5’2” or taller.
Adventure Zipline Tour Reservations: Reservations are required and should be booked at least 5 days in advance.
Large Group Course Rental Reservations: Reservations are required and should be made at least 14 days in advance.
Walk-ins are Welcome: But they do not guarantee participation. We will accommodate you as soon as possible.
Reservations Paid in Full: All reservations with fewer than 10 guests must be paid in full at the time of booking.
Group Bookings (10+ Guests): Require a 50% deposit paid at time of booking.
Payment Methods: Payments can be made by cash, check or credit card. There is a $25 fee for any returned check.

Please call to cancel a reservation.
Cancellations that are made 24 hours or more before the reservation will be given a full refund less a $15 processing fee.
Cancellations made within 24 hours of the reservation will be given a 50% refund.
If no warning is given of a cancellation, no refund will be given.

All rescheduling is dependent on availability.
The rescheduled reservation date must be within 1 year of the original reservation date.
Guests who are late for an Adventure Zip Tour will not be allowed to meet up with the group. If space is available, they can join the next tour or reschedule for another day. Unless rescheduling, no refund will be given.
We encourage guests to reschedule so they do not miss out on an incredible adventure!

Take Flight must be notified of group attendance changes no later than 9 days prior to scheduled reservation. Accommodations can be made for fluctuations up to 10% of the originally scheduled group size.
In the event of an increase in attendance numbers, additional fees shall be charged. In certain situations, an unexpected increase in group size may result in activity or program modification.
If cancelation is 18 days or less prior to the scheduled reservation Take Flight will keep 20% of the originally proposed cost for the group.
If cancelation is 9 days or less prior to the scheduled reservation Take Flight will keep 40% of the originally proposed cost for the group.
Notification must be either in person or over by phone with the Take Flight employee who made the reservation, Manager, Director, or VP of Operations. Please note that texting Take Flight employees or leaving a phone messages is not considered notification.

Weather Policy

Take Flight operates rain or shine, however, the facility WILL close in SEVERE circumstances—electrical storms, high winds, etc. That said, a little rain doesn't mean a ruined experience.
If you have a question about operations due to weather, please call and ask.
Take Flight Staff will contact guests who have reservations on days the weather is poor to reschedule their visit. Please provide the best phone number with your reservation.
If Take Flight IS required to close (Guests who have been on the Aerial Adventure Course or Adventure Zipline Tour): For less than 1 hour - Recieve a partial refund or reschedule to another day. For more than 1 hour - No action is taken.